In case email access is lost, the player needs to prove legitimate ownership of the account.

Send an email request (from the email address that will be assigned to the account if the request is successful) to [email protected] with topic [RGN] Lost email procedure, using the following template:


Account name: [username, NOT character names]
Current email: [old/lost email address attached to the account]
Account creation date: [approximate month/year the account was registered]
Country & ISP: [country, city, or Internet Provider most recent logins occurred from]

List of servers and character names assigned to the account: [exact names, no shortcuts, highest level characters]
Donation history: [specify if you donated, payment methods, transaction IDs, or recent purchase details]
Are you the original owner: [specify if the account was given/sold to you by another player; if so, since when?]
Reason for request: [briefly explain why you lost access to the original email]
Extra evidence: [uncropped screenshots, registration confirmation emails, or order receipts]


If you don't remember certain data, try to explain why.

After sending the email request, notify an admin on Discord (CompeR) with info from which e-mail was sent.